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10 Feb 2021 30572 views 0 minutes to read Contributors
Licenses are connected per user and bound per workstation. The software license activation key can be freely moved to any workstation that meets the minimum requirements.
To move the license while the original workstation is still accessible there are several steps needed to properly move the license.
Scenario's in which the software on the original workstations is no longer accessible by the user, the above steps will not work.
Follow these steps if the software cannot be approached or deactivated with the regular approach.
The following approach resets the license opening it again for activation.
The average duration for switching to a new location takes 5+/- minutes
If moving the license still fails contact servicedesk@sqltreeo.com
Take notes/screencaptures/recordings of any error message displayed by the SSMS Addin.
Opening the DBA Suite and pressing "Collect Logs" will automatically collect all the necessary information that we require to start troubleshooting the issue.
The same can also be done from SQL Server management studio/tools/SQLTreeo Support --> "Collect Logs"
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