Purpose
Get help soon with SSMS Addin issues. In some cases a user might experience problems with their SSMS Add-in. After upgrading to a new version or a new installation. Our customer service will help users with issues to their best abilities.What kind of issues I report to Servicedesk?
Any kind: bugs , installation errors, functionality quirks. Also new wishes can be reported to the servicedesk. If something is not working as it was build for, our team will help.How do I report an issue?
Contact the servicedesk. Either via the homepage or via mail (servicedesk@sqltreeo.com). In the contact request give as much information:- Registered user account/license key (if possible)
- SQLTreeo version
- SSMS version/edition
- Describe the issue that your are experiencing as detailed as possible
- Provide screenshots/recordings
- How to produce the error
- SQLTreeo log files
Support availability
SQLTreeo support is available 24x7x365. You can submit an request anytime and it will usually be replied the same day in a matter of hours.REPLIES:
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
I purchased a license back in January - see info below. I use SSMS 17.9.1 . From the beginning, I have been unable to get the Add-in to show up in Management Studio. I have previously filled a support ticket on the issue and was told a fix was on the way. However, it's been almost 5 months and although I have downloaded all updates to SQLTreeo, the problem persists. While other add-ins work within SSMS, I cannot get SQLTreeo to load. I have not requested a refund because I thought my issue was going to be addressed quickly and I desire the functionality that SQLTreeo promises. Through the initial previous correspondence with you all, I was made to believe that you were aware of the problem and were working on a fix. Can you please give me an update on the availability of a fix. Transaction id 2RF83676RV346503S Payment id 2 Status Success purchase License EC036483-DAA0-45ED-B2D6-4E670DD4221D Product SQLTreeo Add-In 1 Year Quantity 1
